Lancashire mental health services among the best in the country
Lancashire Care NHS Foundation Trust Press Release
Lancashire Care NHS Foundation Trust’s Mental Health Services have been rated amongst the top 20% of Trusts in the country according to an independent report by the Care Quality Commission.
The Community Mental Health Services Survey 2011, published in August,questioned service users from 65 NHS Trusts in England. It asked diverse questions that ranged from whether the individual had received adequate support in finding work to whether the staff administered treatment with dignity and respect.
Most importantly, the survey asked; ‘Overall, how would you rate the care you have received from NHS Mental Health Services in the last 12 months?’ Lancashire Care was ranked amongst the best in England and placed well within the top 20% of Trusts.
Patrick Sullivan, Director of Nursing, praised the report’s findings and its uses;
“We are of course pleased to see this year’s survey results and as always, we will make use of the findings in order to improve the services we provide. Feedback from people who use our services is really important to us and this survey has provided us with useful information over a number of years. It helps us to monitor our performance over time and compare our services with similar organisations. It is one of a number of ways that we receive regular feedback from the people who use our services and it is vital in allowing us to see areas in which we can improve.”
Whilst the Trust scored well overall, areas for improvements were identified which include the need for service user opinions on medication to be taken into account and the need for Social Care Workers to listen more carefully and take personal views into account. The Trust attempts to strive in every aspect of careand will use the information in a positive way so that improvements in services are made. Lancashire Care is determined to ensure that all information relating to Trust performance is used effectively in order to provide the best care for its service users and to constantly improve, year on year.
The Care Quality Commission is the independent regulator of health and adult social care services in England. Their aim is to protect public interest by making sure that NHS standards are high and continually improving.
